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We have developed a tutorial which is the best way to answer this question, as well as related ones. Click here to view the email tutorial.

Yes, there is. If you don’t want to input the settings above, from the device you want to set up (your iPhone or iPad) you can use the set up system we have developed for users. Click here to set up.

To get started, you’ll need your bill and a registration security code, which you can get by stopping in or calling our office. Then, you can go to this page – select your community from the two options and set up your account. Click here to set up.

Often the issue is someone accidentally turned off the set-top box, which is how the TV gets the channels from our TV system. There are a few different set-top boxes, so there isn’t one method to use for all of them. But, if you have your remote, push the input to make sure it’s communicating with the set-top box and press the Power button. If your box has an “on/off” button, you can turn it on. If none of those options work, please call us and we’ll help you out. You might want to visit our Equipment page to identify the type of box you have before calling, so we can help you more promptly.

You can make your check out to Marne Elk Horn.

Due to the many types of configurations which might be involved, there isn’t one answer to this question. However, computer networks can benefit from being reset from time to time, especially if they seem to be functioning differently than normal. The best way to do this is to unplug the router (and modem if you have one), wait 3 minutes, then plug them back in. If possible, before unplugging the router, power down any computers which are connected to the internet. If you did this, after the router is back up (about 60-90 seconds later) you can start up the computer(s) again. Click here to learn more.

Check out the Storm Season Checklist for trouble-shooting tips you can use to get your service back & running quickly, in the event of a storm outage. Click here to view the list.

how to set up my email

Marne Elk Horn continues to offer both IMAP and POP3 mail services. While there is a server side storage quota of 500M, IMAP is the recommended setting. Additional storage is available if required. The IMAP connection type offers easier mail management across multiple devices, over the legacy POP3 connection type. Server settings for Marne Elk Horn’s mail servers:

For the incoming account:
● Connection Type: IMAP
● Port: 993
● Security Option: SSL
● Hostname: mail.metc.net
● Username: your email address
● Password: your password
or
●Connection Type: POP
● Port: 995
● Security Option: SSL
● Hostname: mail.metc.net
● Username: your email address
● Password: your password

For the outgoing account:
● Hostname: mail.metc.net
● Port: 587
● Security Option: STARTTLS (TLS)
● Check “My server requires authentication”
● Username: your email address
● Password: your password

If you don’t want to input the settings above on the Apple device you want to set up (your iPhone or iPad or Apple Computer) you can use the set up system we have developed for users. Click here to set up.

  1. Open the “Control Panel”

  2. Click on: [Windows 10] “All Control Panel Items” (through the drop down menu caret next to the “Control Panel >” address bar when clicked on) or [Windows 7] “User Accounts and Family Safety”

  3. Look for the “Mail” icon for the *Outlook version installed* e.g. if you have Outlook 2016 (32bit) installed, look for the icon that says “Mail (Microsoft Outlook 2016) (32-bit)”

  4. Click on the “Mail (Microsoft Outlook…)” icon

  5. Click on the “Add” button, and enter a profile name if needed

  6. On the Add Account window that shows up afterwards, fill out the fields:
    – Your Name:
    – Email Address:
    – Passwords:
    – Retype Password: and click on the “Next” button

  7. The screen that follows should show the auto-configuration progress, which should show “Your IMAP email account is successfully configured” in the end. Click on the “Finish” button.

  8. Once you are back at the Mail control panel window, click “OK” to close it.

  9. Open Outlook as usual, and the mailbox will be ready to use!

  10. Done.

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