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CPNICustomer proprietary network information (CPNI) is the data collected by telecommunications corporations about a consumer's telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and any other information that appears on the consumer's telephone bill.
Marne Elk Horn Telephone knows the importance of personal privacy to our customers. Marne Elk Horn Telephone keeps all account information strictly confidential to the fullest extent possible and uses industry-accepted technology to safeguard customer data. Recent changes in federal law concerning telecommunications companies regulate the use of account information to selectively market specific products and services to specific customers.
What kind of information are we referring to?This information, legally referred to as Customer Proprietary Network Information (CPNI), includes data such as which long distance carrier you have chosen, what calling features you use and which calling plans, if any, you have subscribed.
Who uses this information and is it protected?Only Marne Elk Horn Telephone can see or use this information. It is never released to outside companies. You have the right, and we have the duty under federal law, to protect the confidentiality of this type of information.
What do I need to do?No action on your part is necessary unless you wish to restrict Marne Elk Horn Telephone's use of this type of information to contact you for the purpose of tailoring our service offerings to your individual needs. Should you wish to restrict use of your CPNI, please contact our local office at 764-6161 or metc@metc.net.
Restricting CPNI may make you ineligible to receive information from Marne Elk Horn Telephone about new products and services, packaged offerings, and various promotions.
How does this affect services I receive?Whatever you decide will not affect the provision of any services to which you subscribe. Your approval or denial for use of CPNI will remain valid until you tell us otherwise. Again, we only use your account information to market other telecommunication products and services we offer and no action is required on your part unless you wish to restrict our use of your CPNI. You will still receive monthly bill inserts, quarterly newsletters, and other publications that are sent to all customers at the same time, so you will be kept up-to-date on what is happening in the company.
We look forward to being able to serve your telecommunication needs more efficiently with new products and services based on the information we know about your account.
The CPNI Authoriztion form is available here.
Home :: Customer Service :: CPNI